The National Database and Registration Authority (NADRA) and its subsidiary NADRA Technologies Limited (NTL) have announced exciting job opportunities for individuals seeking employment in public sector organizations. NADRA, renowned for managing national identity databases in Pakistan, is inviting applications from suitable candidates for various positions under the Balochistan Health Card Program and Call Center Services. These job openings offer an excellent chance to join a reputable government organization, with positions available for Call Center Supervisor in Quetta and Call Center Agent in Islamabad. The positions require a relevant educational background, work experience, and specific skills, as outlined in the respective job descriptions. Interested candidates must apply before the given deadlines (19th January 2025) to secure their place in the recruitment process.
| Name of Organization | National Database and Registration Authority (NADRA) and NADRA Technologies Limited (NTL) |
| Vacancy Title | Call Center Supervisor and Call Center Agent |
| Education | Call Center Supervisor: Bachelor’s degree in Business Administration, Mass Communication, or related fields. Degrees must be recognized by HEC. Call Center Agent: Graduation from a reputable university. Previous experience in a call center or customer service role is preferred. |
| Total Vacancies | Multiple positions |
| Job Location | Quetta for Call Center Supervisor and Islamabad for Call Center Agent |
| Last Date To Apply | 19th January 2025 |
Eligibility Criteria and Requirements
1. Call Center Supervisor (Quetta)
- Professional Experience: Minimum 2 years of post-graduation experience in call centers.
- Skills Required: Strong communication skills in Balochi, Brahui, Pashto, and English. Supervisory and stakeholder management skills are essential.
- Job Responsibilities: Managing call center staff, ensuring quality assurance, scheduling, and coordinating with team members.
2. Call Center Agent (Islamabad)
- Professional Experience: Minimum 3 years of experience in customer service roles. Preference for candidates with experience in billing inquiries, troubleshooting, and handling technical support.
- Skills Required: Excellent interpersonal, communication, and problem-solving skills. Ability to handle customer complaints and inquiries.
Education
- Call Center Supervisor: Bachelor’s (4 years) in Business Administration, Mass Communication, or any related field recognized by HEC.
- Call Center Agent: Graduation from a reputable university. Previous call center experience will be an advantage.
Age Limit
- Call Center Supervisor: No specific age limit mentioned.
- Call Center Agent: Maximum age limit is 28 years.
How to Apply
Candidates interested in applying for the above-mentioned positions must follow these instructions:
- Submit the complete application along with required documents, including educational certificates, CNIC, and domicile.
- Only shortlisted candidates will be called for interviews.
- Government and semi-government employees must provide a No Objection Certificate (NOC) at the time of the interview.
- Applications can be submitted through the official NADRA website
Application form, details & registration:
| Apply | Apply Online |
| Notification | Download Notification (Islamabad) | Quetta |
| NADRA | NADRA Jobs |
| Government Jobs | Government Jobs in Pakistan |